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1 Brochure / Advertised Prices Please note that all prices shown are inclusive of VAT at the prevailing rate on 1st May 2024. In the event that this rate changes or VAT has to be applied to the travel element of your holiday, we reserve the right to vary our prices accordingly and re-invoice you at the new rate. Prices shown exclude any local taxes or tourist charges. Should any destinations bring in such a charge, we notify you at the time of booking or if you have already made a booking, as soon as is possible thereafter we will re-invoice with any additional charges shown.2 Generala) Please note that a contract is not made until acceptance of the booking by us or our booking agents in writing.b) All bookings are subject to these Conditions of Booking and to availability.c) It is the responsibility of all customers to notify us or our booking agent of any illness, physical incapacity or situation that may affect our ability to honour the contract at time of booking or at time of travel.d) ˃˟˘˔˦˘˖˛˘˖˞ˬˢ˨˥˕ˢˢ˞˜ˡ˚˖ˢˡЃ˥ˠ˔˧˜ˢˡ˖˔˥˘˙˨˟˟ˬ˔ˡ˗ˡˢ˧˜˙ˬ˨˦ˢ˙˔ˡˬ˘˥˥ˢ˥˦˪˜˧˛˜ˡʤʣ˗˔ˬ˦ˢ˙˥˘˖˘˜˩˜ˡ˚ˬˢ˨˥˖ˢˡЃ˥ˠ˔˧˜ˢˡʡʴˡˬ˖˛˔ˡ˚˘˦˧˛˔˧are required beyond 10 days may be subject to charges. e) ˊ˛˘ˡ˔˕ˢˢ˞˜ˡ˚˜˦ˠ˔˗˘ʟ ˧˛˘˟˘˔˗ˡ˔ˠ˘ˢˡ ˧˛˘˕ˢˢ˞˜ˡ˚˖ˢˡЃ˥ˠ˦that he or she accepts the booking conditions on behalf of the party. 3 Cancellation of your holidayIt may be necessary for you to cancel your holiday due to changes in circumstances, accident or illness. If you have holiday insurance, you may be able to claim back any cancellation fees although some pre-diagnosed medical conditions may not be covered. Please refer ˧ˢ˧˛˘ʼˡ˦˨˥˔ˡ˖˘ʶ˘˥˧˜Ѓ˖˔˧˘˙ˢ˥˙˨˟˟˗˘˧˔˜˟˦ʡʴ˦˦ˢˢˡ˔˦ˬˢ˨˞ˡˢ˪˧˛˔˧you will need to cancel the holiday, immediately ring either your booking agent or Daish’s Holidays Limited on 01202 638840.4 Cancellation and Amendment Charges Cancellation Charges are calculated from the date that your ˜ˡ˦˧˥˨˖˧˜ˢˡ˦˔˥˘˥˘˖˘˜˩˘˗ʡˊ˛˘˥˘ˡˢ˧˜˖˘ˢ˙˖˔ˡ˖˘˟˟˔˧˜ˢˡ˜˦˥˘˖˘˜˩˘˗the amount payable is as follows:42 days or more before departure ʷ˘ˣˢ˦˜˧ʛ˵ʨʣˣˣʜ41 to 28 days before departure ʦʣʘˢ˙˧ˢ˧˔˟ʛˠ˜ˡ˜ˠ˨ˠ˵ʨʣˣˣʜ27 to 14 days before departure ʨʣʘˢ˙˧ˢ˧˔˟ʛˠ˜ˡ˜ˠ˨ˠ˵ʨʣˣˣʜ13 to 7 days before departure ʪʣʘˢ˙˧ˢ˧˔˟ʛˠ˜ˡ˜ˠ˨ˠ˵ʨʣˣˣʜ6 to 1 day before departure ʫʣʘˢ˙˧ˢ˧˔˟ʛˠ˜ˡ˜ˠ˨ˠ˵ʨʣˣˣʜDay of departure or later 100% of total If you need to transfer your booking to a different date or hotel and ˜˧˜˦ʧʥ˗˔ˬ˦ˢ˥ˠˢ˥˘˕˘˙ˢ˥˘˗˘ˣ˔˥˧˨˥˘ʟ ˧˛˘˥˘˜˦˔˵ʤʣˣˣ˖˛˔˥˚˘ ˙ˢ˥˧˛˘˧˥˔ˡ˦˙˘˥ʡʼ˙ˬˢ˨ˡ˘˘˗˧ˢ˧˥˔ˡ˦˙˘˥ˬˢ˨˥˛ˢ˟˜˗˔ˬ˔ˡ˗˜˧˜˦˪˜˧˛˜ˡʧʤϝʤʧ˗˔ˬ˦ˢ˙˗˘ˣ˔˥˧˨˥˘ʟ˧˛˘˥˘˜˦˔˵ʨʣˣˣ˖˛˔˥˚˘ʡʼ˙ˬˢ˨˧˥˔ˡ˦˙˘˥˧ˢ˔ˠˢ˥˘expensive holiday then you will need to pay the difference (plus the admin charges), if you transfer to a less expensive holiday then you will receive a credit note for the difference (after any charges have been applied). If your holiday is due to depart within 13 days or you have already transferred it once previously then we cannot offer a transfer and normal cancellation charges would apply. Bookings of more than 8 people cannot be transferred at any point. Any other amendments made to the booking such as name changes ˪˜˟˟˖˔˥˥ˬ˔ˠ˜ˡ˜ˠ˨ˠ˵ʤʣˣˣ˖˛˔˥˚˘ʡ5 Cancellation following arrivalIf you have not arrived at the hotel by 10pm on the day the holiday is due to commence, we will assume that the holiday is cancelled and applicable charges incurred.6 Our Price Promise ˊ˘˚˨˔˥˔ˡ˧˘˘˧˛˔˧˧˛˘˥˘˪˜˟˟˕˘ˡˢ˦˨˥˖˛˔˥˚˘˘˫˖˘ˣ˧˔˦˔˥˘˦˨˟˧ˢ˙Government action, e.g. an increase in VAT. The price of your holiday ˪˜˟˟ ˕˘ ˔˦ ˔˚˥˘˘˗ ˔ˡ˗ ˦˛ˢ˪ˡ ˢˡ ˬˢ˨˥ ʵˢˢ˞˜ˡ˚ ʶˢˡЃ˥ˠ˔˧˜ˢˡ ˙ˢ˥ˬˢ˨˥ ˣ˔˥˧ˬ ˦˜˭˘ ˔ˡ˗ ˙ˢ˥ ˧˛˘ ˔˖˖ˢˠˠˢ˗˔˧˜ˢˡ ˬˢ˨ ˖˛ˢˢ˦˘ʟ ˣ˟˨˦ ˔ˡˬ˦˨ˣˣ˟˘ˠ˘ˡ˧˦ ˔ˡ˗ ˜ˡ˦˨˥˔ˡ˖˘ ˖˛ˢ˦˘ˡʡ ˌˢ˨ˠ˔ˬ Ѓˡ˗ ˧˛˔˧ ˣ˥˜˖˘˦ ˔˥˘˥˘˗˨˖˘˗ ˙ˢ˥ˣ˥ˢˠˢ˧˜ˢˡ˔˟ˣ˨˥ˣˢ˦˘˦ʡˊ˘ ˥˘˦˘˥˩˘ ˧˛˘ ˥˜˚˛˧ ˧ˢ ˥˘˗˨˖˘ˣ˥˜˖˘˦ ˪˛˘ˡ ˡ˘˖˘˦˦˔˥ˬ ˧ˢ Ѓ˟˟ ˢ˨˥ ˛ˢ˧˘˟˦ ˔ˡ˗ ʢ ˢ˥ ˖ˢ˔˖˛˘˦ ˪˜˧˛ˢ˨˧offering a refund for earlier bookings. Prices shown in the brochure are valid until 31stʷ˘˖˘ˠ˕˘˥ʥʣʥʧʡˊ˘˥˘˦˘˥˩˘˧˛˘˥˜˚˛˧˧ˢ˔˟˧˘˥ˣ˥˜˖˘˦and will advise of a price change prior to booking.7 If we change your holidayIt is unlikely that we will have to make any changes to your holiday arrangements but where this is necessary we will do our best to advise you before arrival. If a major change such as changing your hotel and/or destination, date of arrival or duration becomes necessary, we will inform you as soon as is reasonably possible. You will then have the choice of either:A: ˔˖˖˘ˣ˧˜ˡ˚˧˛˘˔˟˧˘˥ˡ˔˧˜˩˘˔˥˥˔ˡ˚˘ˠ˘ˡ˧˦˔˦ˡˢ˧˜Ѓ˘˗B: choosing another available holiday from us at the advertised ˣ˥˜˖˘ʡˊ˘˪˜˟˟ˣ˥˜˖˘ˠ˔˧˖˛ ˧˥˔ˡ˦˙˘˥˦ˠ˔˗˘ ˧ˢ ˧˛˘˦˔ˠ˘ʻˢ˧˘˟ ˙ˢ˥holidays of the same duration departing within 28 days of your original departure dateC: cancelling your holidayIf you choose (C) we will refund all the money you have paid to us plus compensation as shown below. However in no case will we pay compensation if the change is due to an event listed in “Important Notice” shown below.˃˘˥˜ˢ˗˕˘˙ˢ˥˘˔˥˥˜˩˔˟˗˔˧˘˪˛˘ˡ˔ˠ˔˝ˢ˥˖˛˔ˡ˚˘˜˦ˡˢ˧˜Ѓ˘˗˧ˢˬˢ˨ˀˢ˥˘˧˛˔ˡʤʧ˗˔ˬ˦Ϡˡˢ˧˜˖˘ϝˁ˜˟ʤʧ˗˔ˬ˦ˢ˥˟˘˦˦ˡˢ˧˜˖˘ʠ˵ʥʨʷ˔˜˦˛Ϡ˦˩ˢ˨˖˛˘˥ˣ˘˥˕ˢˢ˞˜ˡ˚ʡIMPORTANT NOTICE Compensation payments do not apply to changes caused by reason ˢ˙ ˜ˡ˗˨˦˧˥˜˔˟ ˗˜˦ˣ˨˧˘˦ʟ ˡ˔˧˨˥˔˟ ˗˜˦˔˦˧˘˥˦ʟ Ѓ˥˘ʟ ˧˘˖˛ˡ˜˖˔˟ ˣ˥ˢ˕˟˘ˠ˦ʟbad weather and acts of government or similar events beyond our control.8 If we have to cancel your holiday In rare circumstances we may have to cancel your holiday. Very exceptionally, this may arise as a result of the minimum number of bookings required for the holiday to take place not being achieved. In such cases, we shall inform you of cancellation as soon as possible, and you will then be offered the same options as point 7. Daish’s Holidays Ltd, its servants or agents can accept no liability for any other costs that may arise from such cancellations.9 Our responsibility to youDaish’s Holidays Ltd, its servants and agents will not be liable for any personal injury, death loss or damage sustained to or by guests or their property unless such loss or damage arises from the negligence of Daish’s holidays Limited, its servants or agents. Daish’s cannot accept liability for any valuables that are left unattended in the hotel. For all claims other than death or personal injury, which result from the nonperformance or improper performance of the contract by us, liability to each claimant is limited to the total cost of the holiday (less insurance costs on a travel included holiday or less travel and insurance costs on any other holiday) per person. The above maximum commensurate ˪˜˧˛˔˟˟ ˧˛˘ ˥˘˟˘˩˔ˡ˧ ˖˜˥˖˨ˠ˦˧˔ˡ˖˘˦ʡˊ˘˔ˡ˗ ˢ˨˥˔˚˘ˡ˧˦ ˦˛˔˟˟ ˡˢ˧˕˘responsible to you for damages or compensation in circumstances ˦˘˧ˢ˨˧˜ˡ˧˛˘ʼˠˣˢ˥˧˔ˡ˧ˁˢ˧˜˖˘˔˕ˢ˩˘ʡˊ˘˪˜˟˟ˡˢ˧˕˘˟˜˔˕˟˘˧ˢˬˢ˨˙ˢ˥damages or compensation unless you despatch a written complaint ˧ˢʷ˔˜˦˛Ϡ˦ʻˢ˟˜˗˔ˬ˦ʿ˜ˠ˜˧˘˗ʟʥˊ˘˦˧ʶ˟˜˙˙ʺ˔˥˗˘ˡ˦ʟʵˢ˨˥ˡ˘ˠˢ˨˧˛ʟʷˢ˥˦˘˧BH2 5HR within 14 days of the end of the holiday supplied by us and we will not be liable to you in respect of any breach of contract not mentioned in your written complaint. This limitation is imposed in order to allow us the opportunity to verify such complaints as may be made.10 Special RequestsAlthough we do our best to accommodate any special requests such as preferred rooms or bathroom preference, we are unable to guarantee any request. Therefore we regret we cannot accept ˕ˢˢ˞˜ˡ˚˦˪˛˜˖˛˗˘ˣ˘ˡ˗ˢˡ˔ˡˬ ˦ˣ˘˖˜Ѓ˖ ˥˘ˤ˨˘˦˧˦˕˘˜ˡ˚˚˥˔ˡ˧˘˗ʡ ʼ˙you have any special dietary requirements please inform us at the time of booking, or as soon as you are medically advised Please note ˧˛˔˧˦˘˔˧˜ˡ˚˖ˢˡЃ˚˨˥˔˧˜ˢˡˠ˔ˬ˖˛˔ˡ˚˘˦˨˕˝˘˖˧˧ˢ˧˛˘˩˘˛˜˖˟˘˧˛˔˧˜˦used for the holiday on which you will travel.11 Complaints Procedure ˊ˘ ˗ˢ ˔˟˟ ˧˛˔˧ ˪˘ ˖˔ˡ ˧ˢ ˘ˡ˦˨˥˘ ˬˢ˨ ˘ˡ˝ˢˬ ˬˢ˨˥ ˛ˢ˟˜˗˔ˬʡ ʻˢ˪˘˩˘˥ʟoccasionally problems occur. If they do please tell the hotel reception or duty manager immediately while you’re staying with us and we will respond as soon as possible. If any reported matter is not resolved during your stay, please notify us in writing within 21 days of the end ˢ˙ˬˢ˨˥˦˧˔ˬ˧ˢʶ˨˦˧ˢˠ˘˥ˆ˘˥˩˜˖˘˦ʟʵˢ˨˥ˡ˘ˠˢ˨˧˛ˆ˔ˡ˗˦ʻˢ˧˘˟ʟʥˊ˘˦˧Cliff Gardens, Bournemouth BH2 5HR or by email to info@daishs.com. ˊ˘˔˥˘ˢˡ˟ˬ˔˕˟˘ ˧ˢ ˧˔˞˘˔˖˧˜ˢˡˢˡ˔ˡˬ˖ˢˠˣ˟˔˜ˡ˧˦ ˧˛˔˧˛˔˩˘˕˘˘ˡbrought to the reception or duty managers attention during your stay so that we have the opportunity to solve any problems experienced fairly and effectively. Complaints can only be received by those on the booking.12 Lost Property Any items left behind at our hotels or on our coaches will be forwarded by post for a small handling fee to cover the postage & packing costs.13 Smoking All Daish’s coaches and hotels are non-smoking throughout. A ˠ˜ˡ˜ˠ˨ˠ ˖˛˔˥˚˘ ˢ˙ ˵ʤʣʣ ˪˜˟˟ ˕˘ ˠ˔˗˘ ˧ˢ ˖ˢ˩˘˥ ˖˟˘˔ˡ˜ˡ˚ ˔ˡ˗other costs in all situations when a guest fails to comply with this ˥˘ˤ˨˜˥˘ˠ˘ˡ˧ʡ ˊ˘ ˔˟˦ˢ ˥˘˦˘˥˩˘ ˧˛˘ ˥˜˚˛˧ ˧ˢ ˔˦˞ ˔ˡˬ ˚˨˘˦˧ ˙ˢ˨ˡ˗ ˜ˡbreach of this requirement to leave the hotel or coach immediately. No refund or compensation will be payable in this event.SELF-DRIVE TERMS & CONDITIONS86 Call 01202 638840 we’re open Mon – Fri 8am – 6pm, Sat 8am – 5pm, Sun 9am – 3pm